Common issues and troubleshooting when connecting Adobe Experience Manager (AEM) to TMS and WorldServer

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Information

Title	Common issues and troubleshooting when connecting Adobe Experience Manager (AEM) to TMS and WorldServer

Scope/Environment	Adobe Experience Manager (AEM), TMS, WorldServer

Symptoms/Context

The following errors and issues can be seen when using the Adobe Experience Manager connector to TMS and WorldServer:

Test Connection validation fails in AEM Cloud Configuration
Cannot Start a Translation Project
Project submitted in AEM, but doesn’t appear in TMS or WorldServer
Request Project Scope action fails
Files not retrieved successfully by AEM

Resolution

Following the RWS installation documentation will ensure a successful setup and testing round with the integrations. However, below are some of the common issues that occur with resolutions on how to spot and resolve them.

Issue 1: Test Connection validation fails in Adobe Experience Manager (AEM) Cloud Configuration with TMS and/or WorldServer

Issue 2: Error message when starting a Translation Project using the Adobe Experience Manager (AEM) connector to TMS and WorldServer

Issue 3: Translation Project is submitted in Adobe Experience Manager (AEM) but does not appear in TMS

Issue 4: Request Project Scope action fails in Adobe Experience Manager (AEM) connected to TMS or WorldServer

Issue 5: Files are not retrieved successfully by Adobe Experience Manager (AEM) connected to TMS or WorldServer

Root Cause

Reference

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