Trados Studio crashes suddenly (disappears from the screen), more than once, or stops responding and then crashes, without any error message.

Steps to follow to resolve the situation:

1. Check for Updates manually in Windows

From the Start  button, type Check for Updates and select the option offered in the search window. 
Or select Settings  > Update & Security  > Windows Update, and then select Check for updates. Install any updates found and restart your computer, repeat until there are no other updates.

2. Repair your Studio installation

Workaround 1 from this article: Repairing your installation of Trados Studio 


If the situation persists:

3. Check that you have the .NET Framework 4.7.2 (or later) installed (for Studio 2021 you need 4.8!) - see this article: How to: Determine which .NET Framework versions are installed

4. Refresh your .NET Framework installation:

- In the Start button, type Turn Windows features on or off and select the option offered in the search window, or go to Start > Control Panel > Programs > Turn Windows features on or off.
- On Windows Features, un-tick the .NET 4.5 (or higher) version. Restart the computer. At this point, some updates or a repair could be performed by Windows.
- After the restart, go to the same location and tick back the box for .NET 4.5 (or higher) and then restart. At this point, some updates or a repair could be performed by Windows.

5. When the crash can be reproduced at a specific segment, check if TM is corrupted:

- Go to Project Settings-> Language Pairs-> Translation Memory
 

-Disable one by one the TMs and check if the crash persists
-If the crash does not occur anymore after a TM was disabled, the TM is corrupted.
-The corrupted TM has to be recreated, for details please consult article https://gateway.sdl.com/CommunityKnowledge?articleName=000008974

6. When the crash can be reproduced at a specific segment, check if Termbase is corrupted:

-Go to Project Settings-> Language Pairs-> Termbases
 

-Disable one by one the termbases and check if the crash persists
-If the crash does not occur anymore after a termbase was disabled, the termbase is corrupted
-The corrupted termbase has to be recreated, for details please consult article https://gateway.sdl.com/CommunityKnowledge?articleName=000008974


Other recommendations:

- If your translation resources are not stored locally, on your computer, but are on a shared drive, network or cloud-based file-sharing storing facility like Dropbox, take the resources locally and test to see if the crashes still occur. See this article for further information on Sharing Trados Studio Translation Memories and Termbases On A Network
- Reset Studio to its default settings if you suspect a problem with the installation (loss of functionality besides crashing) - see article Resetting Trados Studio to default state

Do you still require help?

If this article did not solve your issue, or if you require assistance, contact the RWS Support Team:

• For customers holding a support contract:
  1. Log in to the RWS Gateway with your RWS Account.
  2. Click on the blue Log a Case button.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.

 

Interaction with operating system, most likely Windows updates are not installed. .NET Framework updates are especially important.