RWS Support

Tridion Docs - Issue with XMetal on Windows 11 24H2
We are aware of an issue using XMetal with Tridion Docs 15 on Windows 11 build 24H2 specifically. We're working with the XMetal team to replicate and resolve the issue as soon as possible. For further details please see this knowledge article.
Important: End of Life Announcement for GroupShare Cloud, TMS, Managed Translation and MultiTrans
As of December 31, 2025 we will end of life GroupShare Cloud / TMS / Managed Translation / MultiTrans. We remain committed to providing the highest level of support and assistance during this transition period. Click here for more information and help.

Latest Articles

WorldServer: when adding a new User, only the "Transport" User Type is available When this occurs, it means all User licenses have been used, leaving only Transport licenses (which are unlimited) available. To check this, go to Management > Administration > Licenses where you'll see that you have 0 User licenses but an unlimited number of Transport licenses. To resolve this issue, you have two options: 1- Disable inactive non-Transport users: Navigate to Management > User Setup > Users and review the list of active users who do not require Transport licenses. If any users are no longer using WorldServer, you can disable them. Disabling a user will free up a User license. You may base your decision on the Last Login date and look for users who haven't logged in for years. If these users are unlikely to use WorldServer in the future, you can disable them. Once you do this, you'll be able to create new users with User Types other than Transport. 2- Purchase additional User licenses. 11/22/2024 4:19 PM

For Tridion Sites 9.6 and later, how to enable Publisher debugging? 11/22/2024 12:45 PM

For Tridion Sites, how to enable Publisher debugging? 11/22/2024 12:42 PM

How to use the Cloud-based Machine Translation within Trados Studio 2019 SR2 up to Trados Studio 2024 Go to Trados Studio, add the Language Cloud...or Cloud-based resources provider from Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation > Use... 11/22/2024 11:48 AM

Trados Cloud - Is it possible to move a Translation Memory to another Location / Organization? Copy Translation Memories Trados Cloud 11/22/2024 11:38 AM