One of the following error messages may appear when opening a document or project in SDL Trados Studio:

• An unexpected error has occurred while loading the global plug-in services.
• Could not find a part of the path [...]
• The device is not ready.
• The following elements are not closed: [...]
• There is an error in the XML document. The following string is not closed: [...]
• Invoke or BeginInvoke cannot be called on a control until the window handle has been created (when opening a GroupShare project via a provided link)
• Failed to initialize view 'XliffManager _view'

Or, you want to reset your SDL Trados Studio to its default settings, for example because you have resized some windows and they are now blocking other windows (like the Search pop-up window).

NOTE: The error messages may be slightly different, and the list may not be complete.

You can reset Trados Studio to default settings by renaming the following folders on your machine:

NOTE: You can also delete the folders below but ensure that you first back them up, including their contents, to avoid any data loss that may occur.

Windows Vista/7/8/10:

1. C:\Users\%USERNAME%\AppData\Roaming\SDL - rename the SDL Trados Studio and ProjectApi folder
2. C:\Users\%USERNAME%\AppData\Local\SDL - rename the SDL Trados Studio and ProjectApi folder
3. C:\Users\%USERNAME%\Documents - rename the Studio [version] folder to Studio [version]_old

See video for Trados Studio 2021 as reference:



Windows XP:

1. C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\SDL - rename the SDL Trados Studio and ProjectApi folder
2. C:\Documents and Settings\%USERNAME%\Application Data\SDL - rename the SDL Trados Studio folder
3. C:\Documents and Settings\%USERNAME%\My Documents - rename the Studio [version] folder to Studio [version]_old

These error messages may be caused by corrupted settings files for SDL Trados Studio. These files are automatically re-created when you start using SDL Trados Studio. They are user-dependent and therefore located in your Windows profile folder.

Cannot find the path in the resolution steps?

If you cannot see the files and folder paths mentioned in this article, it is likely that Windows Explorer is not configured to show hidden files and folders. Please refer to following KB article to find out how to show hidden files and folders:

• Showing hidden files, folders and extensions on Windows operating systems