Workaround 1: Run a repair installation

1. Close all RWS applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
   • Windows 11 : Go to Installed Apps by typing the name in the search bar 
3. Click/highlight the relevant RWS product from the list of installed programs, e.g. Trados Studio 2017 SR1, and click Repair. For Trados Studio 2019 / 2021 / 2022, the button is Uninstall/Change > Repair.
   • New Control Panel app has active only the Uninstall button - click on Uninstall and a new windows will appear with the Repair option
4. Restart Trados Studio.

Workaround 2: Reset Trados Studio basic settings

If the above approach does not solve the problem, you can reset non project-related settings:

1. Close all RWS applications.
2. Go to the following folder:
   • Trados Studio 2022:
     • Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\Studio17
   • Trados Studio 2021:
     • Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\Studio16
   • Trados Studio 2019:
     • Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0
   • Trados Studio 2017:
     • Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
   • Trados Studio 2015:
     • Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0
   • Trados Studio 2014:
     • Windows XP: C:\Documents and Settings\%USERNAME%\Application Data\SDL\SDL Trados Studio\11.0.0.0
     • Windows Vista/7/8/10: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0
   • Trados Studio 2011:
     • Windows XP: C:\Documents and Settings\%USERNAME%\Application Data\SDL\SDL Trados Studio\10.0.0.0
     • Windows Vista/7/8: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\10.0.0.0
     NOTE: If you do not find this folder, make sure that these files are not hidden. See KB article Showing hidden files, folders and extensions on Windows operating systems
    
3. Rename the following XML files (for example, add an underscore before/after the file name):
   • BaseSettings.xml
   • Plugincache.xml
   • UserSettings.xml
4. Restart Trados Studio.

Workaround 3: Reset Trados Studio to default settings (in addition to Workaround 2)

• Follow the steps from KB article Resetting SDL Trados Studio to default state

Workaround 4: SDL Freshstart app

You can also use the SDL Freshstart app from the RWS AppStore. A direct link can be found here.

Please note that support for the Freshstart app is available only on the RWS Community Developers forum.
 

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the RWS Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.