You receive an error message or experience unexpected behavior that seems to be specific to your MultiTerm desktop installation (for example because your colleagues do not experience the same problem).
Workaround 1: Run a repair installation
Close all RWS applications.
Open the Control Panel:
Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
Click/highlight the relevant SDL product from the list (e.g. MultiTerm Desktop 2017) and click Repair.