Workaround 1: Run a repair installation

1. Close all RWS applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
3. Click/highlight the relevant SDL product from the list (e.g. MultiTerm Desktop 2017) and click Repair.
4. Restart MultiTerm Desktop.

Workaround 2: Reset MultiTerm Desktop basic settings

If above approach does not solve the problem, you can reset non project-related settings:

1. Close all RWS applications.
2. Go to the following folder: NOTE: If you do not find this folder, make sure that these files are not hidden. See KB article Showing hidden files, folders and extensions on Windows operating systems
    
   • MultiTerm Desktop 2024:
     • Windows 7/8/10/11: C:\Users\%UserName%\AppData\Roaming\Trados\MultiTerm\MultiTerm18
   • MultiTerm Desktop 2022:
     • Windows 7/8/10/11: C:\Users\%UserName%\AppData\Roaming\Trados\MultiTerm\MultiTerm17
   • MultiTerm Desktop 2021:
     • Windows 7/8/10/11: C:\Users\%UserName%\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm16
   • MultiTerm Desktop 2019:
     • Windows 7/8/10/11: C:\Users\%UserName%\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15
   • MultiTerm Desktop 2017:
     • Windows 7/8/10/11: C:\Users\%UserName%\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14
   • MultiTerm Desktop 2015:
     • Windows 7/8/10/11: C:\Users\%UserName%\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm12
3. Rename the following XML files (for example, add an underscore before/after the file name):
   • BaseSettings.xml
   • Plugincache.xml
   • UserSettings.xml
   • Settings.xml
4. Restart MultiTerm Desktop. See video below:

Workaround 3: Trados Freshstart app

You can also use the Trados Freshstart app from the RWS AppStore. A direct link can be found here.

Please note that support for the Trados Freshstart app is available only on the RWS Community Developers forum.

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.