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Repairing your installation of SDL Trados Studio

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Information

 
Article TypeSolution Article
Scope/EnvironmentSDL Trados Studio
Symptoms/Context
You receive an error message, or experience unexpected behaviour that seems to be specific to your SDL Trados Studio installation (for example, it behaves differently to the way it does on your colleagues' computers).
Resolution

Workaround 1: Run a repair installation

  1. Close all SDL applications.
  2. Open the Control Panel:
    • Windows Vista/7Start > Control Panel > Programs > Programs and Features.
    • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
    • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
  3. Click/highlight the relevant SDL product from the list of installed programs, e.g. SDL Trados Studio 2017 SR1, and click Repair. For Trados Studio 2019 / 2021, the button is Uninstall/Change > Repair.
  4. Restart Trados Studio.

 

Workaround 2: Reset SDL Trados Studio basic settings

If the above approach does not solve the problem, you can reset non project-related settings:

  1. Close all SDL applications.
  2. Go to the following folder:
      • SDL Trados Studio 2021:
        • Windows 7/8/10C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\Studio16
      • SDL Trados Studio 2019:
        • Windows 7/8/10C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0
      • SDL Trados Studio 2017:
        • Windows 7/8/10C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
        • SDL Trados Studio 2015:
          • Windows 7/8/10C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0
          • SDL Trados Studio 2014:
            • Windows XPC:\Documents and Settings\%USERNAME%\Application Data\SDL\SDL Trados Studio\11.0.0.0
            • Windows Vista/7/8/10C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0
          • SDL Trados Studio 2011:
            • Windows XPC:\Documents and Settings\%USERNAME%\Application Data\SDL\SDL Trados Studio\10.0.0.0
            • Windows Vista/7/8C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\10.0.0.0
            NOTE: If you do not find this folder, make sure that these files are not hidden. See KB article Showing hidden files, folders and extensions on Windows operating systems
           
        • Rename the following XML files (for example, add an underscore before/after the file name):
          • BaseSettings.xml
          • Plugincache.xml
          • UserSettings.xml
        • Restart Trados Studio.


        Workaround 3: Reset SDL Trados Studio to default settings (in addition to Workaround 2)

         

        Workaround 4: SDL Freshstart app

        You can also use the SDL Freshstart app from the SDL AppStore. A direct link can be found here.

        Please note that support for the SDL Freshstart app is available only on the SDL Community Developers forum.
         

        Do you still require help?

        If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

        Root Cause
        Many different causes can lead to Trados Studio having to be repaired or reset, including corrupt settings or issues with the Windows operating system installed on your PC.
        Reference
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