RWS Support

Important: End of Life Announcement for GroupShare Cloud, TMS, Managed Translation and MultiTrans
As of December 31, 2025 we will end of life GroupShare Cloud / TMS / Managed Translation / MultiTrans. We remain committed to providing the highest level of support and assistance during this transition period. Click here for more information and help.

Latest Articles

WorldServer - Could you assist me in obtaining the information about our concurrent users in WorldServer? WorldServer does not define a limit on concurrent users, nor does it have the capability to generate a report on concurrent user statistics. Instead, WorldServer operates with a Users license, which specifies how many (active) users can access the WorldServer environment. This is distinct from the concept of concurrent users, which does not exist in WorldServer. 1/6/2025 12:56 PM

Trados Enterprise: Fields not appearing in the 'Update Translation Memory Fields' settings of the Project Template There will a missing Translation Memory(TM) under Translation Engine Tab at the Project Template and we should add the respective Translation Memory(TM) over there and save it. 12/27/2024 12:27 PM

WorldServer - are XLIFF/XLF 2.0 files supported? While Trados Studio supports XLF/XLIFF files of version 2.0 through the XLIFF 2.0 File Type, these files are currently not supported in WorldServer. Only XLF/XLIFF files of version 1.2 are supported by the XLIFF 1.2 File Type. The RWS Professional Services Team might be able to create a custom file type configuration. Please note that this service is chargeable. Note: XLIFF 2.0 has a different DOM structure compared to XLIFF 1.2. As a result, the two formats are incompatible. Simply changing the version number at the top of the XLIFF file to 1.2 (or vice versa) will not work as a solution. 12/20/2024 3:50 PM

Activate Trados Studio 2022/2024 using your subscription-based license with Cloud Capabilities/Trados Team/Trados Accelerate/Trados Enterprise subscription Activating Trados Studio with a Trados Studio Professional/Freelance Cloud Capabilities, Trados Team, Trados Accelerate or Trados Enteprise subscription. 12/19/2024 12:06 PM

WorldServer - Is there a list of variables supported in the naming of projects created by business rules? The project group ID is the only information that can be added as a variable to a project name when configuring a Business Rule that creates a project. This limitation is set in the business rule's code. 12/19/2024 10:11 AM