When launching MultiTerm Extract, you receive the following error message:

Error #101: Error initializing

The following MultiTerm versions require these versions of Java Runtime Environment:

• MultiTerm iX (6.x): Java Runtime Environment (JRE) version 1.4.1_02 (International version)
• MultiTerm 7.0: Java Runtime Environment (JRE) version 1.4.2_08
• SDL MultiTerm 2007: Java Runtime Environment (JRE) version 1.5.0_10
• SDL MultiTerm 2007 SP1: Java Runtime Environment (JRE) version 1.5.0_12
• SDL MultiTerm 2009 SP3: Java Runtime Environment (JRE) version 1.6.0_14
• SDL MultiTerm 2011 SP2 requires Java Runtime Enviroment (JRE) version 1.6.0_24
• SDL MultiTerm 2014 requires Java Runtime Enviroment (JRE) version 1.7.0_25
• SDL MultiTerm 2014 SP1 (and higher) requires Java Runtime Enviroment (JRE) version 1.8.0_xx
• SDL MultiTerm 2015 (and higher) requires Java Runtime Enviroment (JRE) version 1.8.0_xx

 

Solution for 1 and 2

Before applying a fix, check which version of Java Runtime Environment is currently installed on your machine in the Java Control Panel:

• See: Which version of Oracle/Java Runtime Environment do I have installed?

For fixing the problem:

• If the correct version of Java Runtime Environment is not installed on your machine, launch the MultiTerm installation package and install it. 
  NOTE: The correct version of the Java Runtime Environment is included in your installation package.
• If the correct version of Java Runtime Environment is installed, ensure that the check box to enable it is selected in the Java Control Panel.
  1. Open the Control Panel window is displayed.
  2. Double-click on the Java icon. The Java Control Panel is displayed. (The Java icon may not appear if you are not in Classic View mode. To switch to this mode, click the Switch to Classic View option in the navigation pane of the Control Panel)
  3. Select the Java tab and click the View button under Java Application Runtime Settings. The JNLP Runtime Settings dialog box is displayed.
  4. Select the User tab. A list of all of the versions of Java Runtime Environment that are installed on your computer are displayed.
  5. Ensure that the check box in the Enabled column is selected next to the correct version of Java Runtime Environment.
• If the correct version of Java Runtime Environment is installed and enabled, but you still get the error message, then it might be corrupted or not correctly installed. You then have to uninstall it first before installing it again using the Windows Installer CleanUp Utility:
  1. Download the Windows Installer CleanUp Utility from http://support.microsoft.com/KB/290301 and install it on your machine.
  2. Launch it and select the version of the Java Runtime Environment you want to remove.
  3. Click the Remove button.
  4. Reboot your machine.
  5. Launch your MultiTerm installation package again to install the correct version of the Java Runtime Environment that is included in the package.

 

Solution for 3

1. Close all SDL MultiTerm applications.
2. Attached to this Knowledge Base article you find the file extraterm.zip that contains the file extraterm.config.
3. Download this file to the MultiTerm Extract installation folder, by default
   • for SDL MultiTerm Extract 2007: C:\Program Files\SDL International MultiTerm 2007\Extract
   • for SDL MultiTerm Extract 2009-2015:
     • on 32bit OS: C:\Program Files\SDL\SDL MultiTerm\MultiTermXY
     • on 64bit OS: C:\Program Files (x86)\SDL\SDL MultiTerm\MultiTermXY
       
       NOTE: XY replaces the version number of the installed MultiTerm Extract version.
4. Extract the file by using WinZip or another uncompress application that supports Zip files.
5. If the message appears to overwrite the extraterm.config file please click Yes to confirm that you want to overwrite the existing files.
6. After you did these steps try now to run SDL MultiTerm Extract again; the error should no longer occur when you launch MultiTerm Extract.

 

Solution for 4

1. Close all SDL MultiTerm applications.
2. Attached to this Knowledge Base article you find the msvcr71.zip that contains the file msvcr71.dll.
3. Download this file to the MultiTerm8 installation folder, by default
   • on 32bit OS: C:\Program Files\SDL\SDL MultiTerm\MultiTerm8
   • on 64bit OS: C:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm8
4. Extract the file by using WinZip or another uncompress application that supports Zip files.
5. After you did these steps try now to run SDL MultiTerm Extract again; the error should no longer occur when you launch SDL MultiTerm Extract.

 

Solution for Multiterm Extract 2015, 2017 and 2019

1. Close all SDL MultiTerm applications.
2. Go to: C:\ProgramData\Package Cache\SDL\Dependencies 
3. Install Java from there (jre-8u111-windows-i586.exe or the version that you can find it there)

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.

This error occurs when either:

1 .The incorrect version of Java Runtime Environment is installed.
2. The correct version is on you machine but it may be corrupted or not installed correctly.
3. Already too much of Java Runtime Enviroment memory is in use by other applications (this happens only in SDL MultiTerm Extract 2007 and later versions)
4. The problem is due to a bug introduced in Java Runtime Environment (JRE) version 6. It used to launch jvm.dll in previous versions and loaded all necessary dlls that were found, including the Microsoft C++ runtime library msvcr71.dll, which was found in the JDK/JRE's \bin folder. With the release of JDK/JRE 6 the jvm.dll does not look there anymore, rather looks in a list of folders including the folder in which the application resides or C:\Windows\System32 (or C:\Windows\SysWOW\). If msvcr71.dll is not found in any of the places it looks, you will see this exception.
More information can be retrieved here: http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6509291