Workaround:
Reset Trados Studio to default settings
- Close Trados Studio
- Go to: C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio (you can copy/paste this path directly in Windows File Explorer)
- for Trados Studio 2015 : rename the folder 12.0.0.0 to OLD_12.0.0.0
- for Trados Studio 2017 : rename the folder 14.0.0.0 to OLD_14.0.0.0
- for Trados Studio 2019 : rename the folder 15.0.0.0 to OLD_15.0.0.0
- for Trados Studio 2021 : rename the folder Studio16 to OLD_Studio16
- for Trados Studio 2022: the folder location is C:\Users\%username%\AppData\Roaming\Trados\Trados Studio where you can rename Studio17 to OLD_Studio17
- for Trados Studio 2024: the folder location is C:\Users\%username%\AppData\Roaming\Trados\Trados Studio where you can rename Studio18 to OLD_Studio18
If you can't find the paths above, open Windows File Explorer, click on View and check Hidden Items checkbox: Showing hidden files, folders and extensions on Windows operating systems