Reset Single User licenses

Article Number:000001616 | Last Updated:5/25/2023 5:18 PM

Scope/Environment

Trados Studio Freelance (and Freelance Plus) 2015 / 2017 / 2019 / 2021 / 2022
Trados Studio Professional 2015 / 2017 / 2019 / 2021 / 2022
Trados Business Manager
Licensing

Symptoms/Context

Trados Studio or product listed in Scope/Environment (above) has been licensed.

When you start Trados Studio you get an error message:
Activation failed. Could not activate this license. No licenses are currently available for the specified activation code.

Other Error messages you may receive are:
Deactivation failed. Log in for this product key has been restricted. Contact the system administrator for assistance.
The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product.

Resolution

You will need to reset your license to make it available for use again.

To use the Self Service License Reset feature:

Go to your RWS Account .
Select Products & Plans > Licenses
Find the activation code that you are not able to use or have not been able to deactivate.
Click Reset License:

If you do not see the Reset License link this means that you may not have used all your available activations or you already used the Reset License option 3 times in the last 12 months.
In the Reset License window click Reset License:

User-added image

NOTE: Some activation codes allow for more than one activation. For example if you have a Freelance Plus license. This means that you will need to select the relevant fulfillment ID.
When the license has been reset the following message will appear:

When you go back to the License page on your RWS Account you will see your license is available again.

User-added image

Restrictions

The Reset License will not work on Trial Licenses.
The Reset License option is available 3 times in a 12 month period. If you have already reset the license more then 3 times in the last 12 months, the Reset License option will be no longer be visible.

Root Cause

Reference

If your license has been reset more than 3 times in the last 12 months. Contact the RWS Support Team

For customers with a support contract:
1. Log in to the RWS Support Gateway with your RWS Account credentials
2. Click on Log a Case

For customers without a support contract: request support (here)

For help on how to activate or deactivate your license offline refer to this article:
Offline activation and deactivation of a Single User License for SDL Trados Studio 2015 and later.

For Japanese version, please refer to https://gateway.sdl.com/apex/communityknowledge?articleName=000010291

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