To use the Self Service License Reset feature:

1. Go to your RWS Account.
2. Select Products & Plans > Licenses 
3. Find the activation code that you are not able to use or have not been able to return.
4. Click Reset License:                                                                                                                                                                                      

5. In the Reset License window click Reset License:
   
   
   
   NOTE: If you do not see the Reset License link this means that you did not use all your available activations yet or you already used the Reset License option 3 times in the last 12 months. The link only appears if you have used all your activations.
   
   NOTE: The Reset License link will not work on Trial Licenses.
   
   
   

6. Some activation codes allow for more than one activation, so you need to select the relevant fulfillment ID. In most instances there will only be one.
   Click Reset License behind the relevant fulfillment (most likely based on the date of activation):
   
   
    

7. After you have reset the license, you will see the message: Reset of license successful. Thank you. Your activation has been successfully reset.
   Click Licenses link to return to the overview of available activation codes:
   
   

8. You will now see that your activation code is available for use in the Licenses section of your RWS Account.
    

Note: If you want to reset your activation code for Trados Studio 2014 (or below) Freelance (Plus), consult the following articles:

• Self Service option in My SDL to reset Single User license for SDL Trados Studio 2011 and 2014
• Self Service option in My SDL to reset activation codes for SDL Trados 2007 and 2009

Restrictions

• If you have already reset the license more then 3 times the Reset License option will be no longer be visible.

If your license has been reset more then 3 times within 12 months? Contact the RWS Support Team

• For customers with a support contract:
  1. Log in to the  Gateway with your RWS Account.
  2. Click on Log a Case 
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support (here)