Self-Reset Single User licenses -Trados Studio Freelance and Professional versions and for Trados Business Manager

Article Number:000001616 | Last Updated:12/22/2021 12:47 PM

Scope/Environment

Trados Studio Freelance (and Freelance Plus) 2015 / 2017 / 2019 / 2021
Trados Studio Professional 2015 / 2017 / 2019 / 2021
Trados Business Manager
Licensing

Symptoms/Context

You receive error messages when starting Trados Studio or you want to return your activation code for Trados Studio Freelance (Plus) or Trados Studio Professional and it does not work.

Resolution

To use the Self Service License Reset feature:

Go to your RWS Account .
Select Products & Plans > Licenses
Find the activation code that you are not able to use or have not been able to return.
Click Reset License:
In the Reset License window click Reset License:

NOTE: If you do not see the Reset License link this means that you did not use all your available activations yet or you already used the Reset License option 3 times in the last 12 months. The link only appears if you have used all your activations.

NOTE: The Reset License link will not work on Trial Licenses.
Some activation codes allow for more than one activation, so you need to select the relevant fulfillment ID. In most instances there will only be one.
Click Reset License behind the relevant fulfillment (most likely based on the date of activation):
After you have reset the license, you will see the message: Reset of license successful. Thank you. Your activation has been successfully reset.
Click Licenses link to return to the overview of available activation codes:
You will now see that your activation code is available for use in the Licenses section of your RWS Account.

Note: If you want to reset your activation code for Trados Studio 2014 (or below) Freelance (Plus), consult the following articles:

Restrictions

The Reset License option is available 3 times in a 12 month period.

If you have already reset the license more then 3 times the Reset License option will be no longer be visible.

Root Cause

This means that you need to get your License Reset.

For Trados Studio Freelance (Freelance Plus) and Trados Studio Professional activation codes, RWS has a Self Service option to Reset your license.

Reference

If your license has been reset more then 3 times within 12 months? Contact the RWS Support Team

For customers with a support contract:
1. Log in to the Gateway with your RWS Account.
2. Click on Log a Case
  Note: For detailed instructions, refer to the video tutorial.
For customers without a support contract: request support (here)

For help on how to activate or deactivate your license offline refer to this article:
Offline activation and deactivation of a Single User License for SDL Trados Studio 2015 and later.

For Japanese version, please refer to https://gateway.sdl.com/apex/communityknowledge?articleName=000010291

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