A) Solution: Enable Terminology Window

If you do not see the window where the results should be displayed:

I) Solution for SDL MultiTerm:

1. Open SDL MultiTerm
2. Click in the menu on View
3. In the menu list, click Hitlist

II) Solution for SDL Trados Studio:

1. Open SDL Trados Studio
2. Go to the Editor View
3. Click in the menu on View
4. In the menu list, click Termbase Search or Term Recognition

If these steps do not work, reset the window layout. Resetting the window layout can be done in SDL MultiTerm and SDL Trados Studio by clicking in the menu bar on View >Reset Window Layout.

 

No results are displayed in window

If the corresponding window is shown but does not contain any results:

B) Check if both SDL Trados Studio and SDL MultiTerm are up-to-date

You can check what versions you have installed on the Help tab, under "About SDL Trados Studio/SDL MultiTerm", and verify what the latest versions are in the Cumulative Updates articles.

In case you do not have the latest updates installed for one of the applications, please perform the updates. In case SDL Trados Studio was outdated, it may also be necessary to repair both the SDL Trados Studio (see Repairing your installation of SDL Trados Studio) and SDL MultiTerm installation (see Repairing your installation of SDL MultiTerm Desktop), for the tow to interact correctly.

C) Solution: Reorganize Termbase

Refer to Reorganizing a MultiTerm termbase
 

D) Solution: Add index files to exception list of security suite

Experience shows that security suites, for example, Zone Alarm (and possibly other security labels) block actions (reading, recreation, reorganizing, writing) on some of the of the necessary index files (*.mtf and *.mdf) for the termbase and so no results can be shown since the index and fuzzy match index cannot be retrieved from these blocked files.
Follow these steps to work around this behavior:

1. Close all SDL applications
2. Open your security suite software
3. Add exceptions for the following file type extensions (if you do not know how to do that, refer to the help documentation for your security software):
   • *.sdltb (file type extension for the new termbase format in SDL MultiTerm 2009/2011 (or higher))
   • *.mdb (file type extension for the old termbase format in SDL MultiTerm iX/2007)
   • *.ldb (file type extension of the temporary file when termbases are opened in SDL MultiTerm and SDL Trados Studio)
   • *.mtf (file type extension for the index and fuzzy match used for search and displaying in SDL MultiTerm and SDL Trados Studio)
   • *.mdf (file type extension for the index and fuzzy match used for search and displaying in SDL MultiTerm and SDL Trados Studio)
4. After you have added the file type extensions to your security suite, save the changes. We recommend that you restart your PC to be sure the changes take effect.
5. After a restart, go to the location where you store your termbase and delete the files with the following extensions:
   • *.mtf
   • *.mdf
     NOTE: If you cannot see the file type extensions, follow the steps from this article: Show hidden files and folders on Windows operating systems
6. Now open your termbase(s) again in SDL MultiTerm or SDL Trados Studio. The index and fuzzy match files with the extensions *.mtf and *.mdf will be recreated during the opening process.

There are various possible causes/explanations for this:

A) The window that should display the corresponding results is not shown.
B) Either your SDL Trados Studio or your SDL MultiTerm application is not up to date.
C) There is an issue with the database index.
D) Zone Alarm (or possibly other security applications) block access to the necessary index files (*.mtf and *.mdf).