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WorldServer 11.6.2 to 11.7.3 - segments set to "Signed-Off" Translation Status in Studio are not recognized after import of Return package in WorldServer

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Information

 
Article TypeSolution Article
Scope/EnvironmentWorldServer
Symptoms/Context
We recently upgraded our WorldServer instances to 11.7.3.

Since the upgrade, our users have found that the mapping between Signed-Off status set in Trados Studio and Reviewed status in Browser Workbench is not set correctly. 

Translated segments that have been set to Signed-off in Trados Studio display as Reviewed in Browser Workbench, but in reality, they are mapped to the same status as translations that have not been confirmed.

Below is a small video showing the incorrect behaviour in Browser Workbench. Here you can see how a segment that was sent to Signed-Off status in Trados Studio displays with Reviewed status in Browser Workbench.
However, if you set the segment view to All Reviewed, it will not appear.
If you set the segment view to All with no review status, it will appear along with segments that have No status. When imported as a Studio Return package, segments in No Status are segments that have been left untranslated or as a Draft in Trados Studio:

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Furthermore, because of this issue, also the Check Translation Status (LIB) workflow step, if configured to detect all segments that are not set to Reviewed status, will not detect segments that were set to Signed-off status in Trados Studio as being in Reviewed status, although they display with status Reviewed in Browser Workbench.

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In Browser Workbench, you cannot visually identify Signed-off segments as any different than segments set to Translation Approved in Studio - resulting in Reviewed status in WorldServer/Browser Workbench.
The workaround is to set the View in Browser Workbench to All with no review status and find segments that have an apparent Reviewed status, as displayed in the small video above.

Another workaround to identify such segments is to open the Task in Online Editor instead of Browser Workbench. Online Editor and Trados Studio use the same segment statuses. Below is what the affected segment looks like in Browser Workbench vs. Online Editor:

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The segment status Signed-off is clearly visible in Online Editor:

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Resolution
This behaviour has been filed as defect CRQ-31039. A Hotfix for version 11.7.3 has been delivered. The issue is fixed in version 11.8.

Workarounds without Hotfix:

Workaround 1- In Trados Studio, set segments to Translation Approved instead of Signed-Off

Workaround 2- After the import of a Return package that contains segments in Signed-Off status, open Browser Workbench and set the view to All with no review status, find the segments that have an apparent Reviewed status, select them and go to Tools > Translation Status > Reviewed. Now the segments will be set to the correct Reviewed status:

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Workaround 3- After the import of a Return package that contains segments in Signed-Off status, open the Task in Online Editor instead of Browser Workbench. You will be able to filter the view based on the Signed-Off status. Here you can also change the status to Translation Approved.

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Note: If you use the Check Translation Status (LIB) step configured to identify segments that are not in Reviewed status, before the Task reaches this workflow step, open the Task in Browser Workbench and set the segments in Signed-Off status to Reviewed (see step #2), or Translation Approved in Online Editor )see step #3).
Root Cause
The issue was introduced starting with 11.6.2 version. This behaviour has been filed as defect CRQ-31039. A Hotfix for version 11.7.3 has been delivered. The issue is fixed in version 11.8.
Reference
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