Message "No server selected" in SDL Trados Studio when loading GroupShare 2017 server TM list

You attempt to add a server translation memory or open a TM in the Translation Memories view.
Upon selecting the server, the list of translation memories does not load. Instead, the message "No server selected" displays immediately.

Note: The behavior in SDL Trados Studio 2017 SR1 CU8 is slightly different: Linked GroupShare Translation Memories not Displayed in SDL Trados Studio 2017 CU8

Note: Below workarounds have to be performed by an administrator of the GroupShare server.

Workaround A: Grant Guest role in Root organization

This workaround grants the user permissions of the Guest role, including read access to all TMs, termbases and projects on the server.

1. Log into the GroupShare web interface
2. Go to Users > Users
3. Select the affected user and click Edit
4. Select the Roles tab
5. In column Organization click Select > Root Organization
6. In column Roles click Select > Guest
7. Confirm

Workaround B: Grant minimal role in Root organization

This workaround will grant the user the access that is necessary to view all field and language resource templates on the server. Users will also be able to see all organizations on the server (but not their other content).

1. Log into the GroupShare web interface
2. Go to Users > Permissions
3. Click Edit Roles > Add New
4. Choose any name
5. Select the permissions View Fields and View Language Resource
6. Click Finish
7. Go to Users > Users
8. Select the affected user and click Edit
9. Select the Roles tab
10. In column Organization click Select > Root Organization
11. In column Roles click Select and select the role you just created
12. Confirm

Workaround C: Ensure access to all used templates

Ensure that the user has access to all field and language resource templates linked to all translation memories the user has access to. SDL Support may be able to assist you in identifying problematic templates (see below).

Notes:

• For translation memories that were moved to a different organization, the TM specific invisible templates may still reside in its original location. SDL Support can advise on how to identify and solve this situation (see below).
• This workaround does not apply if the affected used is using SDL Trados Studio 2017 CU8. In this situation, refer to this KB article: Linked GroupShare Translation Memories not Displayed in SDL Trados Studio 2017 CU8

Still require help?

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.

 

Your user has access to translation memories without having access to the associated field templates or language resource templates.
This situation may arise if
- the TM has a corresponding template linked,
- the TM is linked from a different organization or
- the TM was moved from a different organization.

Note: This situation may also arise if the TM does not appear to have any templates linked.

SDL Development is aware of the problem and is working on a solution.

Note: A partial solution has provided with SDL Trados Studio 2017 SR1 CU8 (in this version, the TM list loads but linked TMs are not displayed).