Error message when logging in SDL MultiTerm Desktop 2015 to SDL Studio GroupShare: Value cannot be null. Parameter name: usrCredentials

Trying to open a server-based termbase in SDL MultiTerm Desktop displays the following warning message:

A connection to SDL MultiTerm Server [Server name] could not be established.
Value cannot be null.
Parameter name: usrCredentials 
 

Solution: Use SDL MultiTerm Desktop 2017

This was solved in SDL MultiTerm Desktop 2017.

 

Workaround: Delete 'SdlIdentityCredentials' and use 'Do not prompt me again' feature.

1. Close all SDL applications.
2. Go to: C:\Users\[your username]\AppData\Roaming\SDL\Platform\Identity\MultiTerm.exe.
3. Rename/delete the folder SdlIdentityCredentials.
4. Open SDL MultiTerm Desktop.
5. Enter server address, credentials AND check the Do not prompt me again box.

Note: If you do not find the AppData folder on your computer, either enter %appdata%\Roaming\SDL\Platform\Identity\MultiTerm.exe into the address bar of your Windows Explorer or refer to KB article Showing hidden files, folders and extensions on Windows operating systems. 

 

 

This behavior can be seen when connecting to SDL Studio GroupShare via https://. The SDL Development team is aware of this problem and is working on a solution. Until a permanent solution is in place, you can apply the workaround described in the Resolution section.

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.

 

Related article(s)

• Error message when logging in to SDL MultiTerm Administrator: Value cannot be null. Parameter name: usrCredentials
• Error when logging in to MultiTerm 2017 Administrator Plugin: Value cannot be null Parameter name: usrCredentials