You receive an error message or experience unexpected behavior that seems to be specific to your MultiTerm Desktop 2022 installation (for example because your colleagues do not experience the same problem).

Workaround 1: Run a repair installation

1. Close all RWS applications.

2. Open the Control Panel:

- Windows 7: Start > Control Panel > Programs > Programs and Features.
- Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
- Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.

3. Select the relevant product from the list e.g. MultiTerm 2022 Desktop, right-click it and choose Repair.

4. Restart MultiTerm 2022 Desktop.
 

Workaround 2: Reset MultiTerm Desktop 2022 to default settings

If the above approach does not solve the problem, you can reset MultiTerm 2022 Desktop to default settings:

1. Close all RWS applications.

2. For Windows 7/8/10 you can directly copy/paste the following path in File Explorer, then press the Enter key on the keyboard, to reach the folder location below:

C:\Users\%UserName%\AppData\Roaming\Trados\MultiTerm

3. Rename the MultiTerm17 folder to MultiTerm17_old

4. Restart MultiTerm 2022 Desktop. 
 

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the RWS Support Team:

For customers with a support contract:
Log in to the RWS Gateway with your RWS Account.
Click on the Log a Case button.

For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com
 

Settings files for MultiTerm 2022 Desktop can get corrupt and need to be repaired or reset.
These files are automatically re-created when MultiTerm 2022 Desktop is restarted. They are user-dependent and therefore located in your Windows profile folder.

Cannot find the path in the resolution steps?

If you cannot see the files and folder paths mentioned in this article, it is likely that Windows Explorer is not configured to show hidden files and folders. Please refer to following KB article to find out how to show hidden files and folders:
Showing hidden files, folders and extensions on Windows operating systems