As a Provider, why we would not be able to create a new Flow invoice for specific Flow requests? When trying to create new invoice, the PDF do not get created.

That may occur if when creating new PDF invoice, the request has several documents (ex. more than 50) as shown in the example below:


There is a known limitation that Flow Provider invoices cannot exceed of total 2048 characters document files names. In other words, for each documents included in the request when creating a provider invoice, the system will calculate the total number of characters for all document files name (see from screen capture above highlight in yellow) and if total number exceed 2048, the invoice will not get created.   

When this scenario occurs, There are 2 possible workarounds to have the invoice created:

1. Login in Flow as PM and open the affected Flow Request, Go To "Documents" Tab and rename some of documents with shorter file names to lower the 2048 total character limitation
2. Login in Flow as PM and open to affected Flow Request, Go to "Documents" Tab and from there click on "Download All" button and that will create a Zip with all documents. 

3. Once the zip is created, Go To "Project" Tab and upload the created Zip file from step 2.
4. Go back to "Documents" Tab and select all documents in the list except for the first document (which usually contain the Units info) and the "Reference" documents (Reference documents are the one with a Blue "R" at the end and has no bracket) and finally do not select the Zip file you have uploaded.

5. Once you have selected the documents, click on the "Delete" button to remove them (see screen capture above)
6. Instruct the provider to go ahead and try to create the new PDF invoice for the request and it should now work
7. Optionally, once the provider confirms they were  able to create the invoice, you can re-upload the Flow documents that you have deleted (you can retrieve them from the Zip you have created earlier) and delete the Zip, or leave it as is.

If you are still having problems with the Invoice creation or not quite sure about the work around suggested, please create a case on the RWS Support Portal for the Multitrans Support  team.