NOTE: This problem may occur, for example, if one of the users has multiple Trados Studio instances open. Each instance takes a license seat from the server. How to check who is using a license seat from the license server? |
When the License Server Manager is installed on the license server, three applications will be installed: - License Server Manager - used for online activation / deactivation of a network license - Safenet License Manager - used for offline activation / deactivation of a network license, check how many users are connected and who is connected to the license server - Locking Utility - used for generating the Installation ID used for the offline activation/ deactivation To check how many seats are activated and how many users are connected to the license server, the following steps need to be followed: 1. Open the Safenet License Manager 2. Click on + next to Subnet Servers 3. Click on + next to the hostname 4. Click on + next to AllowTQA or Professional Edition under the hostname 5. When any users are connected to the license server - a Client folder will appear - click on the + next to the Client folder - the users will show 6. On the right side of the window, you will see how many seats are in use, how many are being borrowed (if that is the case) and how many are available IMPORTANT - If no information is shown under the hostname and the '+' sign disappears after clicking on it, it means the network license is not activated anymore in the Safenet License Manager - this will lead to users getting messages in SDL Trados Studio, such as: - No license seats available on the server - No license Users cannot be kicked off the server, the only option would be to cut access to all users by stopping the license services - Sentinel RMS License Manager. If the service is stopped briefly, users will not be able to retrieve a license seat from the license server. |
Online activation of a Network license: https://gateway.sdl.com/apex/communityknowledge?articleName=000001384 Offline activation of a Network license:
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