You start installing SDL Trados Studio 2019 (or higher) or SDL MultiTerm 2019 (or higher) from your SDL Account. After extracting the components, the installation stops due to Chainer or Chainerhost errors, or because prerequisite components failed to install.

You may receive one of the following error messages:

• This product cannot be installed on a machine that has SDL Trados 2007 on it. Please remove SDL Trados 2007 and retry.
• Set-up did not complete. The error is: Package ‘SDL Trados Legacy Compatibility Module for Studio 2019’ could not be installed. Fatal error during installation. Error number: 1603.
• Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
• Root element is missing.
• An unhandled exception of type 'System.Resources.MissingManifestResourceException' occurred in mscorlib.dll
• An error occurred and the program was aborted. You can try running the program again but if the same problem repeat, please generate a debug (usually found in C:\ProgramData\SDL\Chainer\Logs) and contact support.
• InterpreterException: The expression threw an exceptionChainer.ProductInfo.Family(newGuid("{1F4F1D2A-D9DA-32CF-9909-48485DA06DD5}")).FirstOrDefault() !=null &&newVersion(Chainer.ProductInfo.Family(newGuid("{1F4F1D2A-D9DA-32CF-9909-48485DA06DD5}")).First().VersionString) >=new Version(10, 0, 40219)
• CS0016: Could not write to output file c:\Users... The process cannot access the file because it is being used by another process
• Setup detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.

This list is not exhaustive, other error messages may occur as well.

Perform a manual installation

 

1. Check that all the prerequisites are available on your computer and install any missing components:
   NOTE: Open the Dependencies folder. By default this folder is available in: C:\ProgramData\Package Cache\SDL\Dependencies 
   • Prerequisites for Studio 2019 / MultiTerm 2019:
     • 2008_SP1_vcredist_x86.exe
     • 2010_vcredist_x86.exe
     • 2013_vcredist_x86.exe
     • 2017_vcredist_x86.exe
     • NDP471-KB4033342-x86-x64-AllOS-ENU.exe
     • o2003PIA.msi (depends on your Office version)
     • o2007PIA.msi (depends on your Office version)
     • OpenXMLSDKV25.msi
2. Install the main components of Studio/MultiTerm:
   • All separate installers are available in the Modules folder:
     • SDL Trados Studio 2019 (or higher): C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR1 or \SDLTradosStudio2019_SR2:
       • TradosCompatibility2.msi
       • TranslationStudio15.msi
       • WorldServerComponents.msi
          
     • SDL MultiTerm Desktop 2019 (or higher): C:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019:
       • MTConvert15.msi (SDL MultiTerm Convert)
       • MTCore15.msi(SDL MultiTerm Core Components)
       • MTStudio15.msi (SDL MultiTerm Desktop)
       • MTWidget15.msi (SDL MultiTerm Widget)

After installing all prerequisites and the main components, SDL Trados Studio and/or SDL MultiTerm should work correctly on your computer.

If error "Package ‘SDL Trados Legacy Compatibility Module for Studio 2019’ could not be installed" persists, follow the steps mentioned in this article: Error: Package ‘SDL Trados Legacy Compatibility Module for Studio 2014 (or higher)’ could not be installed. Fatal error during installation. Error number: 1603.

Cannot find path in the resolution steps?

If you not see the files and folder path mentioned in this article it is an indication that you cannot see hidden files and folders. Please refer to following KB article for enable the view of hidden files and folders:

• Showing hidden files, folders and extensions on Windows operating systems

 

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.

Chainer or Chainerhost errors usually occur when the installer cannot execute all its components, or if one of the prerequisite components fails to start. Search our Knowledge Base for more information about the main Chainer or Chainerhost errors, or contact our Technical Support team for detailed instructions on how to fix them.

You can also try to work around the issue by manually installing Studio/MultiTerm, as described in the Resolution section below.