Error when trying to start Trados GroupShare MultiTerm Matrix Cache & TM Service Host from the Services window.

Windows could not start the SDL MultiTerm Matrix Cache Service service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.


And also error:

Error accessing settings.xml file

Solution 1.

The GroupShare service user is not correct for some Trados GroupShare services.

1. Make sure to adapt so that each Trados GroupShare service is run by the Trados GroupShare Service User ->  https://gateway.sdl.com/apex/communityknowledge?articleName=000005883

2. Go to C:\Program Data\SDL\SDL MultiTerm\MultiTermX\  (where X is the Trados GroupShare version: e.g. 14 is for GS2017, 15 is for GS2020) and edit the Settings.xml file by removing the material in yellow below, which is a duplicate of what comes right after it.

Another location where file can get corrupted is Settings.xml located in:
"C:\users\SERVICE_USER\appdata\roaming\SDL\SDL MultiTerm\MultiTerm”   where SERVICE_USER is the service running the SDL MultiTerm Matrix Cache Service


3. Restart all GS services.

Solution 2.

1. Log in into the GroupShare application server with the Trados GroupShare Service User and check that each GS service is ran with this user.

2. Check in the Trados GroupShare Console under Databases that the correct SQL server name and databases are defined for both Trados GroupShare System Database and MultiTerm Master Database. You will need to Apply Changes in case you added the missing information. This will restart all Trados GroupShare services.

3. In case you receive the error message Error accessing settings.xml file, go to C:\Program Data\SDL\SDL MultiTerm\MultiTermX\  (where X is the Trados GroupShare version: e.g. 14 is for GS 2017, 15 is for GS2020) and rename the Settings.xml file (e.g. OLD_Settings.xml) then repeat Step 2.

Unknown.