When i.e. User A created/residing within Organization A is assigned any Role within Organization B, and User B in Organization B is logging into the SDL Trados GroupShare WebUI and wants to browse to the Users > Permissions page, the permissions list is not loading (in this case loading forever).

Workaround A: Use System Administrator

If you need to manage the permissions (adding/removing users from Roles etc.), you can log into the SDL Trados GroupShare WebUI with a user which is on the Root Organization and is assigned the Administrator role.This allows to handle the permissions since that user has permissions to access all sites on the GroupShare WebUI.
 

Workaround B: Dynamic Resource Access

When creating projects or working with projects, during the project creation you can assign users for each step of the chain i.e. for Reviewing documents. If that stage of the translation project has come and the document is assigned, the user will get the relevant permissions to access the document/Translation Memory etc. for reviewing the document without the need to assign via the GroupShare WebUI the permission manually for reviewing documents within the organization the project is in.

Workaround C: Do not assign Roles to user within an Organization he doesn't belong to...

When creating a user i.e. in Organization A with any Role assigned, do not provide/add that same user to another Role within another Organization.

The SDL Development team is aware of this problem and is working on a solution. Until a permanent solution is in place, you can apply the workaround available in the Resolution section.

Related article(s)

• GroupShare Web UI issue with Permissions tab - list of permissions / roles does not load