Yes, it is possible. If additional people are to be notified when your case is updated you can add them as an additional case contact(s). This is managed on a case-by-case basis.
- Login to SDL Customer Gateway (https://gateway.sdl.com)
- Navigate to the case.
- From the Quick Actions menu, select Manage Case Contacts.
- Using the drop-down box in the Contacts section select the contact you would like to
add as an additional email address, then click the + button. To remove a contact,
select the name and click the - button. You can add an email address which is not
listed as a pre-defined contact by entering their email address in the Additional Email
Addresses section and clicking the + button. - Click Submit to save changes.