You (or your company) have a valid Support and Maintenance Agreement (PSMA) with SDL and you would like to set up a new contact, or amend an existing contact for your My SDL Account and the SDL Support Portal.
NOTE: Every SDL Account has one or more administrators. You need to be an administrator on the account to be able to make changes to other users than yourself. You can check who are your administrators via Account Details in your SDL Account.
NOTE: Every user that is added as a Support User has to be named, an actual person. It can not be an email distribution list. If you wish to add an email distribution list to support case communications, you can do so by adding that email to the "Additional Email" field when logging a new case or afterwards by following the steps in this KB article.
This article addresses the following 4 actions:
Adding a new user to your SDL Account
Modifying users in your SDL Account
Removing users from your SDL Account
Deleting Deactivated Users from your SDL Account
If you attempt to select more than the number of Support Users allowed by your type of Support Contract, the system will inform you how many users you are allowed to select. If you would like to add more Support Users, refer to our SDL Support website for contact details.