Symptom 1:You have no Product Support Maintenance Agreement (PSMA) and encounter technical problems...
You have no Product Support Maintenance Agreement (PSMA) and encounter installation problems...
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Explanation 1:Product that already reached the End Of Life (EOL)We are constantly reviewing and improving our products. We release new versions for our products with new features and patches or hotfixes to fix problems reported in currently shipping products. This means that different version numbers and build numbers may exist for each product, and that older versions of products may no longer be supported. Products that reached EOL are not supported anymore by our Technical Support Team Further information can be found here: Product that not reached the End Of Life (EOL) If you do not have a PSMA contract with us and are not facing a licensing or installation issue with our software our Technical Support Team is not able to help further. Maybe you already can find an answer without the need to contact any Technical Support Team in our Knowledge Base.
If Product Support Maintenance Agreement (PSMA) is not given and you request support for installing SDL GroupShare (and other Server solutions) or technical support: |
The Product Support Maintenance Agreement (PSMA)
- was not purchased - expired - does not cover support for the product you encounter problems with |
Individual PSMA contracts:For a minority of customers the above mentioned points do not apply depending on individual PSMA contracts. These customers are aware of that and can partly ignore the above mentioned or contact their direct contact from SDL to gather further information.Standard PSMA contracts:If you would like to take out a PSMA with us, you can do so from your customer account at http://oos.sdl.com by going to “My Support”. After which you can raise a Support Request and have one of our specialist Support Engineers assist you with your issues. |