Import of large .tmx file fails via SDL Trados GroupShare Web UI with 'An unknown network error occurred'
000003787|8/7/2019 9:13 AM
SDL Trados GroupShare 2017
You are trying to import a large .tmx file over the Web UI of GroupShare and you receive the following message:
An unknown network error occurred
1. Use a .ZIP compressed format of the .tmx file to run the import in GS WebUI
In the GS WebUI, you have the possibility to import the following file formats into a Translation memory: .tmx, .sdltm, .zip, .tmx.gz.
If your .TMX file exceeds 1 GB in size, we recommend you to compress it in .zip format and perform the import of this latest file.
2. Adjusting the default value in IIS
If you have files larger than 1 GB that need to be imported via the GS WebUI, you can adjust the default value in the IIS (Internet Information Services). You can do this only if you host the GroupShare application on your own server (e.g. you cannot apply this for GroupShare Cloud hosted by SDL).
To change this setting follow the steps below:
Open Internet Information Services Manager (IIS) on your application server.
Click on SDL Server site
Select Request Filtering on the right hand side.
Select Feature Settings on the sidebar
Adjust the Maximum allowed content length section to your needs
confirm with OK
Restart the website for the settings to take effect.
By default the value in IIS is 30 MB for the value of the maximum content size that can be uploaded. The GroupShare installer increases this value during the installation to 1 GB for the GroupShare Website.