If nothing else helps (for instance use a different View), you can re-set the User's profile in the Database to reset the View in WorldServer. You will need to confirm the user's username for that. The query is:
delete from configuration where name like 'profiles/username%'Obviously, 'username' should be replaced with the actual username. Once all configurations have been re-set, the
View issue should be solved. The user should log in again to WorldServer and repeat the action.
Note, however, that any Search filters previously created by the user will also be deleted.
For
Transport: sometimes users set their view to
Simple View, which might lead to long times loading the page because this view will also attempt to display all archived projects. The recommended View in Transport is the
Summary by Project Status where you can expand only the lists of projects that you want to use. Usually, these are Active or Completed Projects only.
To reset the View of a specific user to
Summary by Project Status, ask the user to log out of Transport. Then find the user's username and run this query in the Database, replacing username with the actual user's username:
update CONFIGURATION SET VALUE=1 where NAME= 'profiles/username/transport.projects/view_mode'Ask the user to log in to Transport again and go to the Projects page. The View should now be reset to
Summary by Project Status. 
