Error when using GroupShare translation memory: "The translation provider 'TM Name' could not be opened and has been disabled"

When you try to use a GroupShare translation memory, you receive following warning:

The translation provider 'TM Name' could not be opened and has been disabled.

The GroupShare application logs contain the following error:

Sdl.Enterprise2.Platform.Licensing.ConcurrentAccessManager#Too many 'TMServer.CALs' allocated. Maximum is N.
Sdl.Enterprise2.Platform.Client.Licensing.LicenseCountExceededException: Too many 'TMServer.CALs' allocated. Maximum is N.

 

Solution: Ensure sufficient number of CALs

Details regarding TM CALs can be found in this article: Translation Memory Server licensing in GroupShare 2017.

If you determine that you need more more CALs, contact your sales representative for an offer.

More users are trying to connect to translation memories than you have TM Server CALs available.