You are working in SDL Trados Studio and have problems when opening your source file or when generating your file after translation:
you cannot open the source file in Studio
you cannot save the target file
This article will provide you with some useful suggestions on how to troubleshoot this sort of problems.
There are 4 ways in which you can best approach file issues:
1. Use the native application of the file
If your file is, for example, a Microsoft Word document, try opening the file in Microsoft Word and check if you can see something suspicious.
All Microsoft Office programs have a Repair File function. Refer to article #893672 in the Microsoft knowledgebase.
Copy the content of your original file into an new empty file, save the new file and try to open this new file in SDL Trados Studio.
2. Use alternative applications
If you are using SDL Trados Studio for your translation, try to open the file in SDL Trados 2007, or vice versa. If you have the same problem, the underlying problem is more likely to be in the file itself than in the tool.
If your file is html or xml format, open it in your browser to check if any errors are reported. You can also use the online W3C Markup Validation Service to check the validity of your file.
Open your original file in its native application and check for inconsistencies.
Open your original file in SDL Trados Studio and:
Check for error messages when opening the file.
Check if the suggested encoding and source language is correct.
Verify the file via Tools > Verify and check for error messages.
Go to File > Save Target As and check for error messages or open the created target file.
Try opening the file in SDL Trados 2007 or any other version.
Try opening the file in your browser (in case of XML or HTML files).
4. "Divide and Conquer"
This means splitting up your file into smaller pieces to locate the problematic part of your file.
The easiest approach is to first split your file into two parts and open them both. If one of them is problematic, then split that one up into two parts and open them again. Continue this exercise until you have found the string causing the problem.
Troubleshooting the extraction of source files:
1. Your file does not extract:
Open the file in the native application
The file is corrupt
Check the version of the application
Contact the author of the file
Redownload the file, if relevant
Check for troubleshooting tools
Use the Repair tools available from the application vendor
Use external validation tools available on the Internet
Click on the message to find the relevant location in the file
4. Corrupt characters in the target file:
Make sure that the target language is actually supported by SDL Trados Studio Make sure that the selected output encoding is set correctly via File > Active Document Settings from the menu bar in the Editor view
Check the fonts in the file
Ensure that the defined target fonts are installed on your machine
Verify the font mapping settings via Tools > Options > File Type > your relevant file format > Font Mapping
Check if the use of bold, italic, underlined, superscript and so on is supported by the target font
Ensure the selected code page is supported by the target font