After upgrading to WorldServer 11.8.3, navigate to Tools > Report Center. At first, the Report Center page displays fine.




After a short while, navigate to any other page and then come back to Tools > Report Center. The page will no longer display the Report Center, but the Home page which is now split in 2 parts, as displayed below:

This issue happens only when using Chrome or Edge as a Browser.

Solution: In general.properties set this property to false (default is true):

enable_http_cache=false

Restart the WorldServer Service for the change to be applied.

After the restart, you might have to clear the Browser caches once to re-load the Report Center correctly. You can do so by applying Workaround 1 below.

If the permanent solution cannot be applied right away, in the meantime you can apply one of these workarounds:

Workaround 1- In Chrome or Edge, first click on F12. The Developer tool area will be displayed on the right-hand side.
Now right-click on the Refresh icon (top left) and select Empty cache and hard reload. The Report Center page will reload and display correctly. You can close the Developer tool and keep working.





Workaround 2 - Use Chrome or Edge in Incognito Mode.

Workaround 3- Clear the Chrome or Edge browser cache and try again. This article explains how: How do I clear the web browser cache, cookies, and history?

Workaround 4- Do not use Chrome or Edge. Use Firefox instead.