Trados Enterprise - 500 Error - "GENERIC_APPLICATION_EXCEPTION" when clicking Reports

Trados Enterprise - 500 Error - "GENERIC_APPLICATION_EXCEPTION" when clicking Reports > Dashboards

Article Number:000022489 | Last Updated:7/10/2024 8:15 AM

Scope/Environment

Trados Enterprise

Symptoms/Context

500 Error with "GENERIC_APPLICATION_EXCEPTION" when clicking Reports > Dashboards

Resolution

1. Temporary workaround

Add a Report Author from Users>Report Authors tab. After at least one author is added, Dashboards can be accessed without error.

2. Permanent fix is under CRQ-38762

Root Cause

A bug CRQ-38762 has been logged which is pending for fix

Reference

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