Aprimo Connector - Preview is not functioning when adding/loading an image within a Rich Text Field and Multimedia Component field

Article Number:000021390 | Last Updated:10/3/2023 11:38 AM

Scope/Environment

Tridion Sites

Symptoms/Context

Loading an Aprimo External Content Library item added into an RichTextField or MultimediaComponentLinkField malfunction and produce an 500 error which is recorded when profiling the network.

Request URL:http://localhost/WebUI/Editors/Base/multimedia.bin?uri=ecl:1-aprimo-cxx2D;1-AprimoFile-file&mode=thumb
Request Method:GETStatus 
Code:500 Internal Server Error
Remote Address:[::1]:80Referrer Policy:strict-origin-when-cross-origin

The preview is not displayed when loading the ECL item.
Load images preview not working in rich text

The preview is not displayed when adding the ECL item.
Image already inserted - editing function no preview and broken controls

Resolution

Solution: Update to the latest Aprimo Connector

Root Cause

Reference

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