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For Tridion Sites 9.1 CME, advanced searching for items checked out by user fails with error "504 Gateway Time-out"
Article Number:
000016778
|
Last Updated:
8/25/2021 3:34 PM
Scope/Environment
Tridion Sites 9.1 (but likely applicable to all product versions)
Symptoms/Context
- Content editors have requirement to search for and retrieved items checked out by any user, or a specific user.
- When searching, this fails with a "504 Gateway Time-Out" as in below screenshot. Error message seen after 10 minutes.
Resolution
Issue resolved after administrator increased LB timeout from 10 minutes to 15 minutes.
https://aws.amazon.com/blogs/aws/elb-idle-timeout-control/
Root Cause
Reference
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