Open a
Command Prompt by going into
Start or
Search, write
CMD and click on
Open.
Enter the
ipconfig /all command. If you have an
IPv4 Address but you lack a
Physical Address the issue is that the user has a
VPN and
SDL MultiTerm cannot function properly without a
Physical Address.
In order to solve this issue you will have to disable the
VPN connection and
MultiTerm will work properly.
![User-added image](/servlet/rtaImage?eid=ka5Vm0000000mMP&feoid=00N600000030BY7&refid=0EM4X000002PGh5)
If the issue persists, check again the Command Prompt results for any network adapters without a Physical Address or for Unknown Adapters such as:
![User-added image](/servlet/rtaImage?eid=ka5Vm0000000mMP&feoid=00N600000030BY7&refid=0EMVm000004YpLy)
To fix this, please go to the Network Connections settings or type
ncpa.cpl in the Windows search bar. Identify the faulty connection, right-click on it, and select
Disable.