After installing the MultiTrans client the application starts on a screen without the main screen options:





 

Both a temporary workaround and solution are described here:

Workaround

• Right-click in the empty grey area in the middle of the screen and the options of Standard and User should appear as shown below:
• Remove the checkmark for Standard and the main screen should come up

*Note that the next time the client is launched the same steps will need to be performed. A reinstall with the steps below should provide a more permanent solution

Solution - Clean reinstall - You will need Administrative Rights on your PC to complete the following steps successfully

1. Uninstall the MultiTrans client via the Control Panel > Programs and Features if a previous version is present.
2. Ensure that the following folders do not exist or have been renamed:

• C:\Users\%Username%\Documents\My MultiTrans Files
• C:\Users\Public\Documents\Donnelley
• C:\Program Files (x86)\Donnelley

3. Rename the following registry entries
   • HKEY_CURRENT_USER\Software\Donnelley
   • HKEY_USERS\.DEFAULT\Software\Donnelley (verify if a Donnelley folder exists in any of the other user keys)
4. Reboot your computer 
5. Log in with a local administrator account or run the install of MultiTrans as an administrator
6. Reboot your computer after successful install