Usually, on the error message pop-up, there is a small
Save icon, as you can see below:
![User-added image](/servlet/rtaImage?eid=ka54X000000Tifh&feoid=00N600000030BY7&refid=0EM4X000002AWIz)
Click the icon and save the generated "
[abc].sdlerror.xml" file to your computer.
This is the file RWS Support needs - attach it to your ticket or to the email thread for the ticket.