The Hosts file on the Tridion Docs server is pointing to an incorrect IP address. Because of this, Tridion Docs is not sending the right information to TMS, but is trying to connect to a unknown server. This can be confirmed by running the following in a command window:
C:\>nslookup gateway.sdl.com 1.1.1.1
Server: one.one.one.one
Address: 1.1.1.1
Non-authoritative answer:
Name: gateway.sdl.com
Address: 13.109.129.55
Aliases: gateway.sdl.com
In this example, we used gateway.sdl.com and the returned IP address from the DNS server 1.1.1.1 was 13.109.129.55. Note, you can set your own DNS server by replacing 1.1.1.1
C:\>ping gateway.sdl.com
Pinging gateway.sdl.com [10.0.0.42] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 10.0.0.42:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
The second command was a ping sent to the same domain name. This time a different IP address was returned. This shows that the hosts file on the server has been altered for this domain.