Login/Register
  • Home
  • Community
  • Knowledge
  • Technical Docs
  • RWS Support Policy
  • Trados Studio Licensing Help
  • Login for Support
Back to Search Results

Flow - Administrator account password change

000012738 |11/12/2021 7:45 PM
Scope/Environment
Flow
Question

How to update Administrator password in Flow


 
Answer
**Important to note that any time a password is changed in FLOW it needs to be changed through the Admin Console as well

Modify password in FLOW

  1. Log in to Flow with an admin account
  2. Go to the TMS Settings by clicking on the Gear Icon User-added image or the Settings button on older versions
  3. Navigate to the MultiTrans Settings
  4. Enter your new password in the password field
User-added image
  1. Click on Save on the bottom of the page
User-added image


Modify password in Admin Console

  1. Launch the Administration Console and login as an Admin
  2. Click on Users on the left side, ensure the Admin user is selected and click on Change Password...
User-added image
  1. Type in the new password in the new password and confirm password fields and click OK
User-added image
 

Confirm Passwords Match From Flow

  1. Log in to Flow with an admin account
  2. Go to the TMS Settings by clicking on the Gear Icon User-added image or the Settings button on older versions
  3. Navigate to the MultiTrans Setting
  4. Click on Sync Textbases or Sync Termbases on the bottom of the page. If successful you will see a message that the Sync is complete
User-added image
  1. If the passwords do not match you may see the following error on the top of page in red:
- java.lang.NullPointerException: Unable to load Root Textbase folder from MultiTrans API (returns null)
- unknown error

 
  1. Another indication that the passwords do not match is that the Service tasks in projects will not complete and you may see a status error of "Unable to login to MultiTrans."
Reference
Send Article Feedback
RWS Machine Translation Translation Software Language Services Content Management
All Contents Copyright © RWS.
COPYRIGHT PRIVACY POLICY COOKIE POLICY TERMS AND CONDITIONS