MultiTrans Client - "MultiTrans could not find a license. The activation utility will be launched"

Article Number:000012514 | Last Updated:10/1/2021 5:50 PM

Scope/Environment

SDL MultiTrans TMS

Symptoms/Context

When opening the MultiTrans Client, an error message states "MultiTrans could not find a license. The activation utility will be launched.", after which the Activation Utility is opened.
The error message window

Resolution

Check the Licensing Utility on the client

1. Open the Licensing Utility program on the client computer.

2. Select License Server Locator, then in the License Server Definition field, enter 27000@ followed by the IP address or hostname of the licensing server. If you are unsure what to enter here, contact your IT department or SDL Support.

Once you have entered the address of the licensing server, click Save License Server Locator Path Configuration.

3. Close the MultiTrans Client and then re-open it.

Important Note: If there was already an entry in the License Server Locator (Ex. 27000@123.345.678.111) and you still not able to launch the Multitrans client, you can try to deleted the last digit from the License Server Locator put it back and then click on the Save License Server Locator Path Configuration. This is a know issue if the Multitrans client has been installed with a different Windows profile or been pushed with a Software Center.

Check the License Server

1. Make sure that ports 27000 and 27001 are open on the server's firewall and are reachable from the client machine.

2. Check that the "MultiTrans License Server" service is running via Control Panel > System and Security > Administrative Tools > Services:
User-added image

3a. Open the mcinc.opt file located at C:\Program Files\Donnelley\MultiTrans 6.0\License Server\mcinc.opt and add the following to the top of the file in a separate line:

TIMEOUTALL 300

This TIMEOUTALL option ensures that inactive sessions are disconnected after the specified number of seconds. In the example above, a value of 300 means that sessions will be disconnected after 300 seconds (5 minutes) of inactivity. You can adjust this number as you see fit.

3b. Once you have added the TIMEOUTALL option, open the License Server Administration utility and click Re-read Licenses, under the Control tab, to apply the setting:
User-added image

Root Cause

There are a few things that could cause this:

1. There are no licenses available on the server, even if there are more licenses than there are users connected. This can occur when a user has intermittent connectivity issues; each time they re-connect to the server, a separate license is used to establish a new session while still keeping their previous sessions open.

2. The client cannot establish a connection with the License Server. This may be due to the firewall on either end of the connection.

3. The License Server service on the MultiTrans server may not be running.

4. The license server configuration in the Licensing Utility of the client has been reset back to the default "@localhost" after the computer has shutdown unexpectedly.

Reference

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