When trying to open a project which was created in Helix, the error message is displayed in Studio: Failed to open project from server OR When dumping the error message to XML you get the below: <?xml version="1.0"?> -<SDLErrorDetails time="18/11/2020 09:27:20"> <ErrorMessage>Failed to open server project.</ErrorMessage> -<Exception> <Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink/> <Source>Sdl.ProjectApi.Implementation</Source> <HResult>-2146233088</HResult> -<StackTrace> -<![CDATA[ at Sdl.ProjectApi.Implementation.Server.OpenServerProjectOperation.DownloadPackage(String packageFilePath, DateTime& packageTimeStamp) at Sdl.ProjectApi.Implementation.Server.OpenServerProjectOperation.Execute()]]> </StackTrace> </Exception> -<Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>Studio16</ProductVersion> <EntryAssemblyFileVersion>16.0.1.2917</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Enterprise</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>GLOBAL\jalarcao</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>PORTRAJALARCA02</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>8266580 MB</PhysicalMemory> </Environment> </SDLErrorDetails> When the link to Studio in Helix ends with „=“ the project was not published correctly in SDL GroupShare. |
Publish again the project in SDL GroupShare. Also try re-creating the template used to create the projects. |
The root cause is not really clear but we were able to find a reference in the GroupShare Application logs (see HERE how to find the GroupShare Application log files) referring to a TM which was not accessible: For further investigation use the project creation time stamp from GroupShare Web UI to find a reference in the SDL Application log. |