In order to solve this issue follow the below steps:
- Login to the GroupShare Application Server
- Go to "C:\Program Files (x86)\SDL\SDL Server\Web\Reporting\_Definitions\" and open the "_Settings.lgx" in Notepad++
- In the "AuthenticationClientAddresses" parameter, the IP Address stated in the error message, along with the HostName must be added to the list of values
- Save the "_Settings.lgx" file
- Restart the Internet Information Services (IIS) by opening an elevated instance of Command Prompt and type "iisreset"
- Restart GroupShare services within the GroupShare console
- Login to the GroupShare WebUI
Note:
If the server sits behind a Load Balancer, it is advised to add the whole range of possible IP addresses, as adding one IP to the AuthenticationClientAddresses will not fix the issue, and a second, 3rd of 4th IP would also need to be added.
To add the whole range of IPs, add the following, after the machine name: 0.0.0.0 255.255.255.255. The range needs to be separated by a space. Once the range has been added, there is no need to have individual IPs listed.
