Error message when installing SDL Trados Studio 2017/2019: "Setup did not complete. Setup detected a higher version of this product already installed"
000008215|12/19/2018 7:04 PM
SDL Trados Studio 2019 CU1
SDL Trados Studio 2017 SR1 CU 13
The following error message appears when you are trying to install SDL Trados Studio 2017/ 2019:
Setup detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.
1.Perform a manual installation:
Install the main components of Studio
All separate installers are available in the Modules folder:
SDL Trados Studio 2017: C:ProgramData\Package Cache\SDL\SDLTradosStudio2017\modules:
SDL Trados Studio 2019: C:ProgramData\Package Cache\SDL\SDLTradosStudio2019\modules:
After installing the main components, SDL Trados Studio 2017\2019 should work correctly on your computer.
Cannot find path in the resolution steps?
If you do not see the folder path or files mentioned in this article it's an indication that you cannot see hidden files and folders. Please refer to the following KB article to enable the view of hidden files and folders:
Remove suite of products version is higher than the installer version . The issue might be caused by an incorrect uninstall of the product (right clicking on the product and selecting "Uninstall" instead of using the "Remove suite of products" option from Control Panel > Programs and Features). This is logged as a bug for SDL Development under CRQ-11541