Error message when installing SDL Trados Studio 2017/2019: "Setup did not complete. Setup detected a higher version of this product already installed"
000008215 |11/1/2022 4:26 PM
Scope/Environment
SDL Trados Studio 2019 CU1
SDL Trados Studio 2017 SR1 CU 13
SDL Trados Studio 2017 SR1 CU 13
Symptoms/Context
The following error message appears when you are trying to install SDL Trados Studio 2017/ 2019: |
Resolution
1.Perform a manual installation:Install the main components of StudioAll separate installers are available in the Modules folder:
Cannot find path in the resolution steps?If you do not see the folder path or files mentioned in this article it's an indication that you cannot see hidden files and folders. Please refer to the following KB article to enable the view of hidden files and folders: In order to apply the second workaround, please click the FTP path in the Cumulative Updates for SDL Trados Studio 2019 installer linked below: https://downloadcentercdn.sdl.com/TP/Trados/T2019/SR2/CUs/CU8/SDLTradosStudio2019_SR2_CU8_3007.zip In order to apply the second workaround, please follow the FTP path found in the Cumulative Updates for Trados Studio 2017 SR1 installer linked below: : https://downloadcentercdn.sdl.com/tp/Trados/T2017/CUs/Studio2017SR1_CU18.zip |
Root Cause
Remove suite of products version is higher than the installer version . The issue might be caused by an incorrect uninstall of the product (right clicking on the product and selecting "Uninstall" instead of using the "Remove suite of products" option from Control Panel > Programs and Features). This is logged as a bug for SDL Development under CRQ-11541 |
Reference