TMService (Sdl.TMService.Host.exe) crashes with "The process was terminated due to an unhandled exception" / System.IO.FileNotFoundException

Article Number:000007231 | Last Updated:6/6/2018 10:54 AM

Scope/Environment

SDL GroupShare 2017 SR1

Symptoms/Context

TMService (process Sdl.TMService.Host.exe) crashes. Following .NET Runtime error is recorded in the Windows application logs (Event Viewer):

Application: Sdl.TMService.Host.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at RabbitMQ.Client.ESLog.Error(System.String, System.Exception)
   at RabbitMQ.Client.Framing.Impl.Connection.LogCloseError(System.String, System.Exception)
   at RabbitMQ.Client.Framing.Impl.Connection.ClosingLoop()
   at RabbitMQ.Client.Framing.Impl.Connection.MainLoop()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Resolution

Deploy DLL to obtain correct error

Copy attached Microsoft.Diagnostics.Tracing.EventSource.dll to folder C:\Program Files\SDL\SDL Server\TMService
Restart GroupShare services
Monitor crashes to obtain correct error messages

Root Cause

The error displayed is incorrect due to a missing DLL. See below for how to troubleshoot the issue further.

Reference

CRQ-9996

Attachments

EventSource.dll.zip

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