The license details can be found in:
For
Passolo 2022:
- C:\ProgramData\Trados\Passolo\Passolo22\Data - rename Passolo.lic file (ex. old_Passolo.lic)
- Click on Start and write "regedit", click on it and go the following location:
- Computer\HKEY_CURRENT_USER\SOFTWARE\Trados\Passolo 2022\License - delete the License folder
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Trados\Passolo 2022\License - delete the License folder
For
Passolo 2018:
- C:\ProgramData\SDL\SDL Passolo\passolo18\Data - rename Passolo.lic file (ex. old_Passolo.lic)
- Click on Start and write "regedit", click on it and go the following location:
- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SDL\Passolo 2018\License - delete the License folder
- Computer\HKEY_CLASSES_ROOT\VirtualStore\MACHINE\SOFTWARE\WOW6432Node\SDL\Passolo 2018\License - delete the License folder
- Computer\HKEY_CURRENT_USER\SOFTWARE\SDL\Passolo 2018\License - delete the License folder
- Computer\HKEY_CURRENT_USER\Software\Classes\VirtualStore\MACHINE\SOFTWARE\WOW6432Node\SDL\Passolo 2018\License - delete the License folder
NOTE: If you do not find this folder, make sure that these files are not hidden. See KB article
Showing hidden files, folders and extensions on Windows operating systems