Trados GroupShare Online Editor - opening document shows blank page or 0 (error)

Article Number:000007051 | Last Updated:11/8/2023 4:43 PM

Scope/Environment

Trados GroupShare
Online Editor

Symptoms/Context

When you try to open a file in the Online Editor either:

you see a blank page

In order to troubleshoot when you turn on the Developer Mode in Chrome you see the following lines:

Mixed Content: The page at 'https://gsservername:port/#editor/project/3f572961-f9d7-4453-af36-e04d5f43a563/languageFile/585ef38e-bcc1-432e-98e0-3e564fe19f9a' was loaded over HTTPS, 
but requested an insecure script 'http://gsservername/assets/js/application.min.js?_dc=20180413075846'. 
This request has been blocked; the content must be served over HTTPS.

Mixed Content: The page at 'https://gsservername:port/#editor/project/3f572961-f9d7-4453-af36-e04d5f43a563/languageFile/585ef38e-bcc1-432e-98e0-3e564fe19f9a' was loaded over HTTPS, 
but requested an insecure stylesheet 'http://gsservername/assets/css/application.min.css?_dc=20180413075846'. 
This request has been blocked; the content must be served over HTTPS.

0 (error) with the upper green bar and the only option to Check-in file, Download, Help and Logout.

application.min.js?_dc=20200925151644:501 GET http://gsservername.com:443/signalr/negotiate?clientProtocol=2.1&EsNodeKey=7156&projectId=9f742b20-39a4-493d-99e7-
b1190c820b49&languageFileId=884fe0eb-4ac7-41c5-98a4-9b70606e9c01&sId=WuberFMSpAW5zmB2BmzLtw%253D%253D_tm-service_63573675640085
&targetFileId=es1-target-file-id&userId=es1-user-id&editorMode=editor&storage=editorService&esDocumentsUrl=gsservername.com&esRouterUrl=gsservername.com
&editorServiceUrl=https%3A%2F%2Fgsservername.com%2Fsignalr&editorProfileMode=advanced&documentId=2235a36a-3187-4fbb-b9d9-9b0a8eb2496e&connectionData
=%5B%7B%22name%22%3A%22editorhub%22%7D%5D&_=1605602479812 net::ERR_EMPTY_RESPONSE

Resolution

Check in the Trados GroupShare Console if the setting under Project Server Settings - External Server Address is correct.

NOTE: If your Trados GroupShare is installed in a split scenario with Trados GroupShare Application server on one machine and Trados GroupShare Web server on a different machine, the changes from the Trados GroupShare Console not be updated to the config Json files on the Web Server. So there is one additional step:

On the Web Server go to C:\Program Files (x86)\SDL\SDL Server\Web\resources, open the configs.js file in a text editor and check that all URLs are the same (pay attention to the protocol HTTP or HTTPS - it has to match with what is in the GroupShare Console), and if a custom port was used, the URLs must contain the port, just like you would access the Trados GroupShare URL in the browser. For example: https://translations.sdltranslations.com:445
Also, verify the EsPoolUrl points to the external URL in C:\Program Files\SDL\SDL Server\Editor Service Router\Sdl.EditorServiceRouter.Host.exe.config

After the changes are implemented in the Trados GroupShare Console on the Trados GroupShare Application Server and on configs.js on the Web Server, to apply the changes, restart the GroupShare service s.

Note: It might be necessary to restart the Application Pool for RWS Server - this is done in IIS Manager.

Root Cause

In the Internet Browser, you are accessing the HTTPS version URL address while in the Trados GroupShare Console, the External Server Address has the HTTP version URL set or vice-versa.

Reference

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