When starting Trados Studio, "Failed to add window command bar extensions" error pops up

Article Number:000004839 | Last Updated:6/7/2022 10:05 PM

Scope/Environment

Trados Studio 2017 SR1
Trados Studio 2019
Trados Studio 2021

Symptoms/Context

When starting Trados Studio you receive the following error message:

Failed to add window command bar extensions

Resolution

Resolution 1:

For Trados Studio 2017 SR1 - Rename the 14.0.0.0 folder in: C:\Users\%UserName%\AppData\Roaming\SDL\SDL Trados Studio
For Trados Studio 2019 - Rename the 15.0.0.0 folder in: C:\Users\%UserName%\AppData\Roaming\SDL\SDL Trados Studio
For Trados Studio 2021 -Rename the 16 folder in: C:\Users\%UserName%\AppData\Roaming\SDL\SDL Trados Studio

e.g. OLD_14.0.0.0 or OLD_15.0.0.0

Resolution 2:

Make sure all Windows updates are installed, Check for Updates and after installation, restart the computer. Repeat these steps until there are no Windows updates left.

Root Cause

Corrupt settings or Windows updates not installed

Reference

Cannot find the path in the resolution steps?

If you cannot see the files and folder paths mentioned in this article, it is likely that Windows Explorer is not configured to show hidden files and folders. Please refer to following KB article to find out how to show hidden files and folders:

Showing hidden files, folders and extensions on Windows operating systems

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