Running RWS Trados Software on an Apple Macintosh (Mac)

Article Number:000001355 | Last Updated:3/14/2022 11:44 PM

Scope/Environment

Mac

Symptoms/Context

When trying to run RWS Trados Studio in a virtual machine environment such as Parallels or VMware Fusion, one of the the following errors may occur:

Sdl.TranslationStudio.Api.ProjectManagement.IprojectMangementService cannot be started
control service failed 1062

Resolution

To address this issue, disable the Shared Folders and Shared Profile features in your virtual machine software. This removes the folder connection between your Mac and Windows operating systems, and disallows document sharing between the two.

To do this in Parallels 5, follow these instructions:

Open Virtual Machine > Configuration > Options > Shared Folders.
Click the Share these Mac folders field and select None to disable the Mac folders sharing.
In the User-defined Mac OS X folders table, manually remove any shared folders, by selecting it and clicking Remove ( - ).
Now open Shared Profile from the left side of this window. It is located under Options > Shared Profile.
Disable Shared Profile by removing the checkbox next to Enable.
Click OK. Reboot your virtual machine.

This information was taken from the Parallels 5 User's Guide. If you are running an earlier version of Parallels or are using VMware Fusion please follow the user's guides supplied below by Parallels and VMware:

Using RWS applications on Apple Macintosh systems is not officially supported and we may not always be able to assist in configuring your Mac to make RWS software work. However, we will always try to help where we can and we will publish any relevant troubleshooting information in our knowledge base.

Root Cause

RWS Trados Software is officially supported on Windows operating systems only. Some users inquire about installing RWS Trados software on Mac OS X by running the Windows operating system in a virtual machine or on a separate hard drive partition using Apple's Bootcamp software.

Common virtual machine software packages for Mac OS X include the following:

Parallels
VMware Fusion

There are a few things to be aware of when running SDL Trados in such virtual environments. SDL Trados software references specific files and folders that are placed in the Windows operating system. Some virtual machine installations of Windows (using Parallels or Fusion), establish a shared folder structure for Windows and Mac. This can put some required SDL Trados files into the Mac side of your system, instead of into the Windows side. This is the source of the error message found above.

Reference

RWS Trados software has not been developed to run on an Apple Macintosh environment and the software has never been tested on any Macintosh platform. However, there is a growing user community who successfully run RWS Trados in virtual Windows environments on Apple Macintosh systems. The Intel dual boot Mac generation allows users to run Mac and Windows Operating Systems from the same computer (using software such as Boot Camp which is shipped with the Leopard operating system: http://www.apple.com/support/bootcamp/), thereby having native Windows support and being able to run RWS Trados Studio. This works without any issues.

The forum post at http://www.proz.com/forum/sdl_trados_support/137659-studio_2009_under_parallels.html shows you the best practices on how to install RWS Trados on Mac OS using a Virtual Machine. We thank the users from www.proz.com to allow us to refer to this forum post with their ideas and best practices to run RWS Trados on Mac OS using a Virtual Machine.

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