SDL Trados Studio not starting because of F-Secure Antivirus program

You have successfully installed SDL Trados Studio, but you cannot open it. However, there is no error message.

Exclude the following executable files from scanning:

• 32-bit Operating Systems:
  • C:\Windows\System32\nalserv.exe
  • C:\Windows\System32\nlsserv32.exe
  • For SDL Trados Studio 2011:C:\Program Files (x86)\SDL\SDL Trados Studio\Studio2\SDLTradosStudio.exe
  • For SDL Trados Studio 2014:C:\Program Files (x86)\SDL\SDL Trados Studio\Studio3\SDLTradosStudio.exe
• 64-bit Operating Systems:
  • C:\Windows\SysWOW64\nalserv.exe
  • C:\Windows\SysWOW64\nlsserv32.exe
  • For SDL Trados Studio 2011:C:\Program Files (x86)\SDL\SDL Trados Studio\Studio2\SDLTradosStudio.exe
  • For SDL Trados Studio 2014:C:\Program Files (x86)\SDL\SDL Trados Studio\Studio3\SDLTradosStudio.exe

 

Further information:

Check the F-Secure Knowledge Base at http://community.f-secure.com for instructions on how to Exclude Files from Scanning.

 

Do you still require help?

If this article has not solved your issue or if you require assistance, contact the SDL Support Team:

• For customers holding a support contract:
  1. Log in to the SDL Gateway with your SDL Account.
  2. Click on the blue Log a Case button.
     Note: For detailed instructions, refer to the video tutorial.
• For customers without a support contract: request support through our Web Form for TP Licensing & Installation Issues on https://gateway.sdl.com.

The F-Secure Antivirus software blocks Studio's executable files (*.exe) from launching correctly. Therefore you need to add these *.exe files to your antivirus exclusion list.