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Error when Installing Trados Studio 2017 SR1 CU15 “Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start.
Trados Studio 2017 SR1 CU15
Go to your
Products & Plans
SDL Trados Studio 2017 SR1 CU14
Run the installer preferably with administrative rights (Right-click on the installer and then click
Run as Administrator
When Studio 2017 is started you are prompted for an update
After the download is complete, and the update has started to install
When the user is asked to restart computer, “
” is selected
The installation will fail with this error message:
Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start. Verify that you have sufficient privileges to start system services
” (or the “
” key from your keyboard)
" and press "
From the "processes" tab find the two “
” processes and stop them
If you do not see the "
" tab, click on "
"C:\Program Files (x86)\Common Files\SDL"
and rename the “
” folder found there
C:\Users\[your user name]\AppData\Local\Temp\studio5Updates" or
” (or the “
” key from your keyboard), type
and press “
Navigate to the “
Run the “
is not visible in the list of processes and you cannot rename the Telemetrics folder because it is allegedly used by another process
Reboot your computer in
Restart again in
This issue has now been fixed by the SDL Product Development Team. Customers should no longer experience this issue.
The attached video provides step by step instructions as to how to fix this
Similar issues with other versions:
SDL Trados Studio 2015:
Cannot install Trados Studio 2015 due to 'Service SDL customer Feedback Service" (SDL.Product Telemetrics V1) failed to start' error
SDL Trados Studio 2019 SR1:
Error when Installing Trados Studio 2019 SR1 “Service 'SDL Customer Feedback Service' (Sdl.ProductTelemetrics.v1) failed to start"
CU 15 Studio 2017 Solution V 03.mp4