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Tridion Sites - CreateGroupExecute: error The RPC server is unavailable when installing Topology Manager

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Information

 
Article TypeSolution Article
Scope/EnvironmentSDL Tridion Sites
Symptoms/Context
Topology Manager installation fails with the below error logged:
MSI (s) (EC:C0) [16:27:17:145]: Executing op: ActionStart(Name=CreateGroupExecute,,)
MSI (s) (EC:C0) [16:27:17:145]: Executing op: CustomActionSchedule(Action=CreateGroupExecute,ActionType=3073,Source=BinaryData,
Target=CreateGroupExecute,CustomActionData=ReadOnly=<HOSTNAME>\Topology Manager Users;ReadOnlyService=<HOSTNAME>\Topology Manager Service Users;
AdminsName=<HOSTNAME>\Topology Manager Administrators;UserName=someuser;UserDomain=UK)
MSI (s) (EC:54) [16:27:17:154]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB152.tmp, Entrypoint: CreateGroupExecute
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIB152.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action CommonCustomActions!CommonCustomActions.WindowsGroupCustomActions.CreateGroupExecute
Begin CreateGroupExecute
CreateGroupExecute: error The RPC server is unavailable.

   at System.DirectoryServices.DirectoryEntries.Find(String name, String schemaClassName)
   at CommonCustomActions.WindowsGroupCustomActions.CreateGroup(Session session)
   at CommonCustomActions.WindowsGroupCustomActions.CreateGroupExecute(Session session)
MSI (s) (EC!3C) [16:27:31:382]: Product: SDL Web Topology Manager -- The RPC server is unavailable.

The RPC server is unavailable.

CustomAction CreateGroupExecute returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Resolution
Ensure the user running the installation has the necessary privileges to complete the install.
Root Cause
This error can appear if the user running the installer is not an administrator.
Reference
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