There are 2 different approaches depending on whether the issue happens in the Workflow Engine Queue page or in the Background Jobs page. Follow the instructions below.
If the issue happens in the Workflow Engine Queue:
1-If the
To Be Canceled jobs are the same or higher priority, in the database, you can change the priority below the other tasks that need to execute.
select * from TASKS where PROJECTID = yyyyy
Find the task in the project in the UI that is in the
To Be Canceled state
update TASKS set PRIORITY = 4 where TASKID = zzzzz
Restart the Workflow Engine Queue via ws_gate (if available). Follow the steps in this article:
How to restart the Workflow Engine via ws_gate in WorldServerThen change the status of the
To Be Canceled jobs in the database to
Canceled:
select TASKID, PROJECTID, PROJECTGROUPID, STATUS, COMPLETIONSTATUS, TASKAUTOSTEPSTATE, TASKNUMINPROJECT
from TASKS where PROJECTID=xxxxxx
Find the task in the project in the UI that is in the To Be Canceled state and update that taskid's taskautostepstate=0
update TASKS set TASKAUTOSTEPSTATE = 0 where TASKID = YYYYYY
However, this does not always work.
2- If #1 doesn't work, to remove those Jobs from the
Workflow Engine queue and move them to canceled status, an Idiom restart needs to be done. After Idiom restart, the
To Be Canceled status will disappear, the jobs/tasks will not be visible in the
Workflow Engine Queue anymore and those tasks will have the status
Canceled in the Tasks page as expected.
3- If steps #1 and #2 remain unsuccessful and those jobs in
To Be Canceled status do not go away after Idiom restart, the only way is to remove them from the Database as explained in this article
How to delete Projects or Tasks from a Worldserver Database
If the issue happens in the Background Jobs page
where a Job remains in
To Be Canceled and does not complete, use the
Job ID corresponding to the Job and run this query in the Database to send the job to status
On Hold (STATUS=3). The
BACKGROUNDTASKID corresponds to the Job ID column.
update BACKGROUNDTASKS set STATUS=3 where BACKGROUNDTASKID=6718115
Once the query as been run, refresh the
Background Jobs page: that Job will now be in status
On Hold. Resume it and the cancellation will be completed. Unfortunately it is not possible to change the status of a
To Be Canceled jobs from the User Interface, which is why we do this in the Database.
